Privacy Policy

About This Policy

This policy describes our privacy practices for the websites where it is posted. It also applies to our practices for our mobile phone and text programs.

We at NanKing of Virginia, LLC (NanKing), along with our affiliates (collectively, “NanKing,” “we,” “our,” “us”), respect your concerns about privacy. This Privacy Notice applies to our use of personal information that we may collect at NanKing locations in the United States and via online and mobile services that link to this Privacy Notice (collectively, the “Services”).

This Privacy Notice describes the types of personal information we collect on the Sites, how we may use the information, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard the information and tell you how to contact us about our privacy practices.

Information We Collect

Contact Information: For example, we might collect your name and street address. We might also collect your phone number or email address.

Payment Information: For example, we might collect your credit card information when you make a purchase.

Demographic Information: We might, for example, collect your age. We might also collect information about the food you like.

Other Information: For example, we collect IP addresses and user browsing behavior. We collect this and other information using the tracking tools described in this policy.

How We Collect Information

We collect information directly from you. For example, when you register on a website, for a sweepstakes or for one of our programs. We also collect information if you leave comments or make contact requests.

We collect information from you passively. If you are on a mobile device and use a location based service, for example, then we will collect your location. We use common tracking tools like browser cookies to collect information passively. We may also use web beacons.

We collect information from third parties. For example, we might get information about you from one of our franchisees. This information might be combined with information we already have.

How We Use Information

To respond to your requests or inquiries. For example, we use your information to fulfill orders or prizes. We might also use your information to register you for a promotions or our website. From time to time, we may also use your information to process your employment application.

To improve our products and services and for related business purposes. For example, we use information to understand our visitors and customers. This includes looking at website usage trends. We also use your information to make website and product improvements. We might also use your information to customize your experience with us. We may do these activities using the tracking tools described in this policy.

To promote NanKing and our related companies. For example, unless we tell you otherwise, we might send you notices of special promotions, offers or solicitations. We might also notify you about new website features, events or product offerings. To manage your communications, follow the instructions in Your Choices, below.

To communicate with you about your account or our relationship. For example, to notify you about changes to this Policy or our website Terms, to let you know about issues relating to your order or your relationship with us.

We may use third-party web analytics services on our Sites, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the Sites. The information collected through these means (including IP address) is disclosed to these analytics providers, who use the information to evaluate use of the Sites. We may combine information we collect from you with information we receive from third parties and use it for the purposes described in this Privacy Policy. We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Information Sharing

We do not sell or otherwise share personal information about you, except as described in this Privacy Policy. When you post a comment on our blogs, we may publish your name and user ID on the blog with your comment. We share personal information with third parties who perform services on our behalf based on our instructions. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We also may share the personal information we obtain with our affiliates, franchisees and joint marketing partners.

We may share your information as follows:

  • If we think we have to in order to comply with the law. For example, we will disclose information to respond to a court order or subpoena. We may also disclose if a government agency or investigatory body requests.
  • In the event all or part of NanKing transfers ownership. For example, if there is a merger, acquisition or similar event, we will share information with the new owner. We may also sell off all or part of our customer lists as part of an asset sale.
  • With our vendors. For example, we will share information with companies that help us deliver products and services. We also allow third parties like website hosting companies to collect information on our behalf.

Your Choices

To stop receiving our promotional emails or newsletter, you can follow the instructions in any individual promotional email you receive.

To opt out of having us share your information with third parties for their promotional purposes, you can follow the instructions in any individual promotional email you receive. If you accept an offer from one of our third-party marketing partners after you opt out, you need to opt out with them.

You may control our use of cookies. How you do so depends on the type of cookie. You can configure your browser to reject browser cookies. NOTE: If you configure your computer to block cookies, you may not be able to access certain functionality on our sites.

You can choose whether or not to disclose personal information. Some parts of our sites and some services may be more difficult or impossible to use, though, if you choose not to share. If you turn of cookies or tracking tools parts of our site and services may also not function properly.

Our Sites And Children

To our knowledge, we do not collect personally identifiable information from children under 13. Our sites are also not targeted to children. If you believe we have personally identifiable information about a child under 13, please email us at [email protected] or call us at 757-233-6779. If you chose to write, please use the address listed above and mark your letter to the attention of “COPPA – Information Request.”

Under the Children’s Online Privacy Protection Act (“COPPA”), you have the right to review and have any of your child’s information deleted (which you can do by contacting us as described here).You also have the right to refuse to permit further collection or use of your child’s information, also by contacting us as described here.

To learn more about how to protect your child online read the helpful information provided by the FTC, which includes this consumer education bulletin. Parents, although we do not collect personally identifiable information from children under 13, you should be aware that under the Children’s Online Privacy Protection Act, if we did collect such information, we would be prohibited from conditioning a child’s participation in an activity on the child’s disclosure of more personal information than is reasonably necessary to participate in such activity.


We use industry standard measures to protect personal information. We cannot guarantee that you will be completely secure, however. We recommend that you use caution when using the Internet or mobile devices.


This Site may contain links to other websites that NanKing may not own or operate. We cannot control and we are not responsible for the privacy practices or content of such other websites. We encourage you to read the privacy statements of each and every website that collects personal information. This Policy only applies to the personal information collected on this Site.

Do Not Track Policy

Our website is not designed to respond to “do not track” signals received from browsers.

Policy Updates

This Policy was updated on October 18, 2017. We will post any changes on the Site’s homepage. Where permitted by law, changes to our policy will be applied to information we already maintain.


Please note that on occasion, third parties unaffiliated with us may conduct marketing campaigns where they offer gift cards to our restaurants, which they have purchased separately, as inducements to enroll in their programs, complete surveys or take other actions. In such cases, requests directed to us to opt out of further communications will not be effective, as we have no control over the activities of such third parties.

If you have any questions about this Privacy Policy, please contact us.